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Frequently Asked Questions

Frequently Asked Questions


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An e-Visa (electronic visa) is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler’s passport.

We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data.

1. Select Apply Now or Get Started Now
2. Fill in the application form
3. Pay using MTN Mobile Money or Orange Money.
4. Await approval via email, then download and print the e-Visa from your email/account. Present your printed e-Visa to the immigration officer at the port of entry.

Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form.

It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals.

Our website can be translated into 2 languages. We believe our fee is worth your time and sanity but please note all governments do have their own “free” service.

The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.

The decision to grant entry visas to the UAE is entirely at the discretion of the country’s immigration authorities – Mungenow Trips cannot guarantee that your visa application will be accepted.

The granting of a visa does not guarantee entry to the UAE: the final decision is made by immigration officers at the point of entry.

Mungenow Trips apply for visa in guidance of immigration rules. In case of any rejection or delay due to any reason, Mungenow Trips will not be responsible for refund or retrieval of the amount paid.

If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If we have submitted your application to the appropriate government agency, some will allow us to make changes, while others will not. Please contact us immediately (preferably through chat) if you notice an error on your application to understand if we can correct it or if we need to process a new visa application on your behalf.

Provided all required documents are submitted correctly, visas are normally issued by email within 5 working days of your application and payment confirmation.

Every passenger requiring a visa will need to submit the following documents, in electronic and coloured format:

  • Passport copy which should be valid a minimum of six months on the date of travel.
  • Passport size photo with a white background

The UAE requires all visitors to have a passport that is valid for at least six months from the date of arrival. If your passport is valid for less than six months, you will need to renew it before you can apply for a visa and travel to the UAE.

All visas are sent by email, to the email address given at the start of the application process.

No: you will receive an electronic visa, which does not require anything to be stamped in your passport ahead of travel. All visas are sent by email.

You should print out a copy of your visa before you travel, and bring it with you.

You can apply for either a 14-day visa, a 30-day visa, or a 90-day visa, depending on the length of your stay in the UAE.

Unfortunately, the UAE authorities do not give reasons for rejecting visa applications, so we cannot provide specific reasons why your application was unsuccessful.

No: The UAE immigration authorities do not refund visa fees for unsuccessful applications.

You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your Mungenow Trips account.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.

No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.

We accept MTN Mobile Money, Orange Money, Credit Cards, and PayPal.

Yes. All passengers, including children and infants must have a visa to enter the UAE. This also includes infants travelling on their parents’ laps. We are unable to process visas for children endorsed on their parent’s passports.

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